Question 1

What is Clinic Pulse?

Accepted Answer

An all-in-one operations platform for urgent care and multi-location clinics: team scheduling, compliance checklists, daily logs, supply budgets, and growth tracking. It replaces the spreadsheets, binders, and group texts most clinics run on.

Question 2

How does the free trial work?

Accepted Answer

Every new account gets 14 days with full access, and no credit card to start. When the trial ends, pick a plan to keep going; everything you set up (checklists, schedules, logged data) is saved and waiting.

Question 3

How long does setup take?

Accepted Answer

Most clinics are running the same day. Starter checklists (opening/closing, QC logs) and daily-log trackers are pre-built. Clone them, set your times, and invite your team.

Question 4

Do my staff need accounts?

Accepted Answer

On the Growth plan, yes. You invite them by email and control what each role can see and do (supervisor, manager, clinic staff, viewer). Growth includes 10 seats; add more in blocks of 5 for $45/month.

Question 5

What’s the difference between Solo and Growth?

Accepted Answer

Solo ($79/mo) is for one person running the clinic on their own, with a single login: supply budgets, scheduling, outreach, goals, and reports. Growth ($149/mo) adds the team layer: staff accounts, published schedules and shift swaps, compliance checklists and QC logs, daily-log trackers, team announcements, and the org dashboard across locations, for up to 30 users. Your 14-day trial includes everything in Growth, whichever plan you eventually pick. Larger groups that outgrow Growth’s seat limit move to Multi-Clinic, with custom volume pricing and one consolidated bill.

Question 6

What happens if I move from Growth down to Solo?

Accepted Answer

Nothing is deleted. Solo covers one person, so your teammates keep their accounts and everything they logged but can’t sign in until you go back to Growth, and checklists, trackers and announcements switch off. The app spells out exactly who loses access before you confirm, and it all comes back if you upgrade again.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Billing runs through Stripe, and you can cancel, change your card, or download invoices anytime from the billing portal in Account → Billing. When you cancel, you keep access through the end of the period you paid for.

Question 8

What happens if I don’t subscribe after the trial?

Accepted Answer

The app locks with a friendly screen, and your data isn’t deleted. Subscribe (or ask us for more time) and everything comes right back.

Question 9

Do you offer plans for large groups?

Accepted Answer

Growth supports up to 30 seats with add-on blocks. For groups bigger than that, or multi-site networks with custom needs, reach out through the in-app Help button and we’ll set something up.

Question 10

Does it work on phones?

Accepted Answer

It’s built mobile-first. Staff check schedules, run checklists, and log data from their phones; you can add it to your home screen like a native app, and push notifications cover reminders, publishing, and escalations. iPhone home-screen widgets are supported too.

Question 11

What can checklists do?

Accepted Answer

Nine answer types (temperatures with safe ranges, yes/no with expected answers, photo proof, signatures, QR presence scans and more), daily/per-shift/weekly/monthly schedules, late-reason capture, conditional questions, per-run quality scores, and automatic corrective actions when something’s out of range.

Question 12

Can an inspector see our compliance history?

Accepted Answer

Yes. Checklist Reports includes a log-binder view and exportable history: every reading, who logged it, when, and anything out of range, with missed runs accounted for honestly (closures and excused days included).

Question 13

Can I track multiple locations separately?

Accepted Answer

Yes. Everything is scoped per location (schedules, checklists, budgets, volumes), and the org dashboard rolls it up with month and week views, forecasts, and a clinic performance leaderboard.

Question 14

Does it work with Slack?

Accepted Answer

Yes. An admin connects your workspace under Admin, then Slack. Each manager then gets a morning rundown by direct message (who is working, open shifts, missed checklists), can approve or deny shift pickups and swaps from Slack, and can log the day by replying with the numbers. It only uses direct messages and never reads channels. Details at clinicpulseapp.com/features/slack.

Question 15

Is my organization’s data private?

Accepted Answer

Yes. Every organization’s data is isolated. Your team can only ever see your organization, and role permissions control who sees what inside it.

Question 16

What security features are built in?

Accepted Answer

New devices verify with a second factor: an emailed code or an authenticator app (Google Authenticator, 1Password, Authy). Org admins can require the authenticator for everyone. Idle sessions auto-lock, and you can review and revoke trusted devices anytime.

Question 17

Can I get my data out?

Accepted Answer

Yes. Schedules, volumes, checklist history, and reports export to CSV/PDF (and Google Sheets for several trackers). Your data is yours.

Question 18

How do I get help?

Accepted Answer

Tap the Help button inside the app to message us directly. You get real replies from the people who build Clinic Pulse.

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